HOW DO YOU HANDLE ANGRY CUSTOMERS??
Please I need your advice. My name is Bob, I own (and work in) a Grocery store where I'm privileged to see and meet different kinds of people on daily basis. Both classic and classless, young and old, fresh and gowdy, overbearing and sentimental... Name it. Sometimes, we see customers who are always bent on frustrating our lives, ranging from..buying stuffs and threatening to return the goods demanding for a cash refund after the goods might have stayed with them for some couple of days to buying and refusing to pay. There's this woman, (not really a regular customer) who called and ordered for a full bag of Rice. After we had arranged and supplied the rice, she was supposed to make a mobile transfer to our account, she informed us that she had a minor issue with her mobile App which she was supposed to get fixed before making the transfer. Being an old cash paying customer, we agreed to part away with the rice pending when she settle the matter with her...